Refund policy

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1. Return Period

We offer a 15-day return period for all customers worldwide.

You have 15 days from the date you receive your order to request a return.

Returns must be made to our warehouse in The Netherlands.

2. How to Request a Return

To initiate a return, please contact us at:
contact@wofen.co

Please include:

Your order number.
The item(s) you wish to return.
The reason for return (optional).

3. Return Conditions

To be eligible for a return:

Items must be unused, unworn and in original condition.
All tags, packaging and accessories must be included.
Items must not show any signs of wear, washing or damage.

We reserve the right to refuse returns that do not meet these conditions.

4. Return Shipping & Customs Costs

Return shipping costs are the responsibility of the customer.

For returns from outside the EU, any import duties, customs fees, handling charges or carrier advance payment fees incurred when the returned item enters the EU will be deducted from the refund amount.

We strongly recommend using a tracked shipping service, as we are not responsible for lost or delayed return shipments.

5. International Returns (Important Notice)

For returns shipped from outside the European Union:

Clearly mark the parcel as “Returned Goods” / “Return of Merchandise”
Use appropriate customs documentation to avoid unnecessary import charges

Incorrect or missing customs declarations may result in additional charges or delays, which may be deducted from the refund.

6. Refunds

Once we receive and inspect your return:

We will notify you of approval or rejection.
If approved, your refund will be processed within 14 days.

The full order amount will be refunded via the original payment method.

We may withhold the refund until we have received the returned goods.

7. Exchanges

We do not offer direct exchanges.

If you would like a different item or size:

Return your original item.
Place a new order.

8. Faulty or Incorrect Items

If you receive an item that is:

Defective
Damaged
Incorrect

Please contact us at:
contact@wofen.co

In these cases:

We will cover return shipping costs.
You are entitled to a replacement (if available) or full refund.

9. Non-Returnable Items

The following items cannot be returned:

Items that have been worn, washed, or damaged by the customer.
Items without original tags.
Custom or personalized items (if applicable).

10. EU Consumer Rights

If you are a consumer located in the European Union, you also have a legal right of withdrawal within 14 days of receiving your order, in accordance with the Consumer Rights Directive (2011/83/EU).

This policy does not affect your statutory rights.